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The collective expertise of your people is greater than a department, division or market.
Any expectation of your employees to be forward-thinking and proactive hinges on sharing information and having clear communication throughout your business. The supporting technology must seamlessly integrate into the daily life of employees without disrupting or distracting the company culture.

 

» HS Client Case Study

With streamlined systems and interfaces in place, users can engage the collective wisdom powering both your business and brand. Today, technology can equally empower employees, vendors and customers to engage each other and your business in meaningful and profitable ways.

  1. E-Commerce solutions to increase revenue and limit overhead.
  2. Collaborative platforms and workflows for internal teams and external clients or partners.
  3. Automated reporting tools customized for each department.
  4. Unified communications to centralize and empower interactions across all channels.
  5. Customer relationship management systems to respond to issues rapidly and responsibly.
  6. Content management tools and portals to keep sites current and consistent.
  7. End-user data mining capabilities throughout your business.
  8. Telecommunications, email and mobile media for employees who are always on the go.

 

BOTTOMLINE:

Increase productivity, qualify processes and improve time management enterprise-wide.
Mature collaboration and build professional relationships.

Highland Solutions | Smart Solutions

Highland’s innovate solution brought clarity to a complex work process by connecting data providers, information processors and customers to Competiscan’s massive database with the exact tools each group requires.

Competiscan provides a massive, constantly changing competitive intelligence database of direct mail and email solicitations to customers in the insurance and financial industries.

 

Competiscan’s business is to bring clarity out of a massive amount of information. Their unique workflow requires a web-based platform that can be accessed and updated by service providers, remote analysts, third-party offshore information processors and customers across the country. Each of these groups needed to interact with Competiscan’s competitive intelligence database differently.

 

Competiscan had previously contracted with an offshore firm to create their application, but it was not as simple or powerful as their business required. Competiscan approached Highland to evaluate their current application and provide a system that could communicate clearly with their providers and customers.

 

By using rapid, agile development techniques, Highland worked closely with Competiscan’s team to define their technological and collaborative needs, and then reform and expand their system. Database optimizations, content management tools, end-user data mining capabilities and automated reports and workflows simplified interactions for providers and customers alike. Competiscan’s system delivered the clarity in action that matched the clarity it delivered through information.

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