Senior Design Researcher
Katie joined the Highland team in 2021. She is passionate about uncovering actionable insights that will improve the daily lives of Highland's clients, their current and future customers. With a big-picture strategic mindset and deep curiosity about humans' behaviors and motivations, she bridges the gap between design and research, and values all points of view.
Before joining Highland, Katie researched and designed in a variety of industries including: insurance, pharmaceuticals, medical devices, education, enterprise software, and consumer products. She has diverse User Research experience ranging from contextual inquiry in rural India, to usability testing for FDA approval, to in-depth interviews and concept feedback on CRM systems.
Outside of work, Katie enjoys photography, singing, and swing dancing. She can often be found eating chocolate chip cookies, and disassembling household items not knowing how to put them back together.
Fun fact about Katie
Katie has held driver's licenses in four US states.