As a people-first company, we care about Highland being a great place to work for our employees and about being a great team for our clients to work with.
We also know how important online reviews can be in shaping prospective clients’ opinions. Thanks to the internet, now we have another medium that people go to for advice on where to take their business. Surprisingly, what people read online is almost as effective as word-of-mouth — 84% of people trust online reviews as much as if a friend recommended a company. It’s safe to say that as far as reviews go, people really do believe most of what they read online.
This is why we take our online presence seriously. Clutch, a B2B ratings and reviews website, ranks us as one of the best IT consultants for a variety of services due in large part to our positive reviews. Recently, we made it to the #1 spot on their list of SugarCRM Consultants, a ranking we are incredibly proud of.
We recently developed a SugarCRM solution for a client in the hospitality sector. After implementing the system, we provided hands-on training with the new platform and showed the client how to transfer data over from Google and Excel. The new system also input any leads that came from the website directly into Sugar.
Our client only had good things to say when they were interviewed by Clutch:
““They were very accessible and willing to train us until we got comfortable with our CRM. We didn’t have a lot of technical knowledge, but they answered all of our questions and taught us how to use the admin tools within Sugar.””
We’ve received similar recognition for our CRM practice on sites like The Manifest, and we’ve been listed among the top 3 Chicago software developers by Visual Objects.
At Highland, we talk at length about how customer experience is the only durable competitive advantage. This mantra drives the work we do to help our clients create impactful experiences for their customers. But we also think this mentality applies to directly to our client relationships. That’s why it’s particularly meaningful to be recognized as a Top Chicago Developer by Clutch.
We are so grateful to all of the clients who took the time to share their experiences on Clutch. Sincerely — thank you.