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Business Management Solutions

Accelerate your business by implementing technology solutions made for you.

While off-the-shelf business management software solutions provide an excellent foundation, they require a carefully considered strategic plan and some custom design and configuration in order to truly take your organization to the next level.

How do you launch a solution without taking on more work or more employees? By leveraging our experience.

Our services begin with understanding your unique business requirements, plotting business management strategies, and custom configuring select software platforms that are tailored to your growing business needs.


We select the best business management solution (Creatio,, or SugarCRM) for your goals, and configure and implement it with the functionality your business needs.

  • Creatio is a low-code solution for business process management, CRM, and customer service management. It helps businesses increase operational bandwidth to accelerate marketing, sales, and service by aligning data and processes.

  • is a cloud-based agile work operating platform that helps teams work without limits. It helps teams stay organized, manage all projects in one space, and increase organizational efficiency.

  • SugarCRM is a cloud-based application for sales, service, marketing automation, and customer relationship management needs. It helps sales, marketing, and services teams collaborate on improving your business’s customer experience.

What Challenges
Can We Help You Solve?

We make end-to-end process easy, cost-effective, and on-target to accelerate your business – helping your team focus on what really matters: driving value.

Customer Relationship Management

Launch strategy-informed CRM software that interconnects all business operations, processes, and data to enable informed decision making.

Customer Service Management

Enhance your ability to track, manage, and solve support cases while rolling-up all customer data into a reliable, aggregated view.

Data Management

Build and polish a reliable, synchronized data center with business intelligence, reporting, and real-time data sharing across your organization.

Sales Management

Streamline full-cycle lead and deal management and gain visibility across sales pipeline activities to make more informed business decisions.

Marketing Automation

Automate marketing team engagement, content calendars, and campaigns across email marketing, social media, and more.

Workflow Automation

Deploy an effective business process workflow management model that reduces human error and redundancies, and increases productivity.

Platform Integration

Build a seamless flow of accessible data by integrating your business management platform with your unique tech ecosystem.

Project Management

Create one centralized location for teams to communicate, manage, and execute work from resource planning to task management to document sharing.

Our Services

We offer a wide range of services to help you reach your goals faster, easier, and more sustainably.

  • Business Analysis & Strategy


    We’ll collaborate with all stakeholders to assess, identify, and define top priorities and goals, and strategize a framework that promises success.

  • Platform Support


    After we've set up your platform, we continue to provide ongoing support any time you need help with maintenance, upgrades, configuration enhancements and technological requirements.

  • Design & Configuration


    Our experts design a system blueprint with both functional and technical requirements to deliver a custom configured cloud and mobile app solution that meets your desired state.

  • Business Process Management


    Our team maps and improves your workflows from start to finish to establish standardized processes that maximize operational efficiency.

Ready to change the way you do business?
Let’s talk

Hear from our clients

"Once we engaged Highland, I felt completely confident in choosing Sugar. They made everything so user-friendly. It can be difficult to roll out something like this to a whole team, but they made it a lot less stressful than it could have been."

- Mindy Landry, VP of Sales and Operations at Workspace Interiors

"What sets Highland apart from competitors is that they’re more interested in what’s important for me.They’re interested in me as a business rather than me as a customer, which makes all the difference."

- Jeff Dordick, VP of Sales at Barron Designs

"Highland delivered a CRM that currently manages 20,000 contacts and 6,000 accounts. The deliverable streamlined global sales efforts. Communicative and organized, they’re a reliable partner and meshed smoothly with our company culture."

- Marketing & Communications at Packaging Company

Industries we serve


Solve your manufacturing operations challenges - from managing a distributed, multi-level sales team, to centralizing customer self-service, to building process automations to improve overall operational efficiency.

Business Services

Develop innovative, customer-centric approaches that improve the way you build relationships with clients and identify new opportunities: from project management, to human capital management, to interconnected support, marketing, and sales management.


Transform traditional healthcare approaches into more meaningful, valuable internal and patient experiences and ultimately, better health care outcomes.

Higher Education

Organize cross-department tasks and activities so your teams are easily aligned, allowing your organization make a bigger impact in the classroom.

Non Profit

Develop quality, customized workflows that help make the world a better place and improve your relationship with members, donors, volunteers, and more.

The value you receive

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    Stronger Collaboration & Coordination

    Standardized and streamlined business management systems will help your teams align, share information, and solve problems more strategically.

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    Competitive Business Advantage

    Having a platform tailored to you helps you realize the full potential of your technology and team, driving the agility you need to grow.

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    Improved Visibility

    See all angles of your business with centralized data and operations, enabling you to realize and obtain success faster.

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    Cost-Effective Operations

    Implementing a business management tool effectively optimizes processes, enables you to save on operational costs and accelerate acquisition and retention.

How can we help?