Looking for monday.com experts that can review your business needs and make a strategic assessment on how you can use monday.com to power up your operations… and then set it up for you?
You’re in the right place!
At Highland, we develop comprehensive monday.com solutions that empower your teams to work more efficiently, make processes that were previously manual – effortless and automated, and create a single source of truth so you can focus on strategic planning, agility, and business growth.
We believe business management solutions should be robust, easy to use, and cost-effective. monday.com is one of the very few CRM systems that meet these requirements and much more.
Move fast and act on operational needs by creating and shaping your own workflows.
Gain visibility at every level of your organization to ensure alignment with common goals and operating standards.
Bridge silos and communication gaps across teams, departments, geographies, and hierarchies.
monday.com works for you (not the other way around), making the tool easy and enjoyable to use.
Business Process Mapping & Strategy
Our team meets with all stakeholders to review processes, goals, and challenges you're looking to solve to make monday.com work for your unique business context.
Assess, identify, and define top priorities and requirements across marketing, project management, customer support, and sales teams
Discover ways to improve in-house communication, collaboration, and data sharing across marketing, service, and sales teams
Map and establish standardized marketing, service, PM, and sales processes that streamline workflows, increase turnaround time, and reduce human error
Consider all components across design, customization, migration, dashboards, permission management, and integration
Strategize a monday.com framework that validates your ability to increase ease of use and team productivity
monday.com Design & Configuration
We’ll design a system blueprint with both functional and technical requirements to configure a monday.com solution that enables you to better visualize, collaborate, and plan with your team.
Shape a user-friendly, convenient database with drag-and-drop functionality so teams can solve problems faster, instantly adapt, and continually improve
Custom-configure your user interface, items, subitems, forms, and formulas that align with your unique needs
Create easy to use, flexible templates and widgets that display key information and are easy to modify
Build process automation, connected dependencies, and required notifications so you spend less time doing things manually
Deploy CRM templates with the focused CRM features you need to effectively capture leads, track sales pipelines, and nurture new leads
We’ll integrate monday.com with your unique operating processes and tech ecosystem to build a seamless flow of data and information that helps you drive more efficient daily operations.
Build and connect with monday.com apps that are tailored to your exact use cases
Integrate with your social media channels, email marketing tool, customer portals, websites, and other tools like Salesforce, PipeDrive, and Hubspot
Automate communication by syncing monday.com with internal tools like Slack, Jira, email, and calendars
Build applications or new APIs if needed to connect with additional technologies
Build an intuitive, connected experience on the iPhone and Android mobile app so you can follow-up on the go
Data Migration & Reporting
From moving your existing database and multiple spreadsheets into monday.com to building a single, centralized view into real-time tracking and advanced reporting, we’ll make sure you’re able to take charge of data insights.
Consolidate and aggregate prospect and customer data in a rolled up view to make data analysis and contact management easier
Gain an “overall picture” of what’s happening across teams
Build an array of customized Kanban boards and Gantt charts to better understand leads and deals in progress
Measure project, campaign, and sales management effectiveness by incorporating reporting KPIs
Track your pre and post sales management activities to empower forecasting for the future
User Training & Onboarding
Our team delivers tailored training and onboarding programs to accelerate adoption and use of your new monday.com solution.
Get in-person or remote training catered to every department
Keep easy-to-understand tutorials to utilize as a reference for future questions or internal onboarding
Platform Support & Upgrades
After we’ve set up monday.com, we provide ongoing support any time you need help with maintenance, upgrades, and other configuration enhancements and technological requirements.
Define ongoing feedback and enhancement cycles for maintaining and improving monday.com
Monitor user adoption and performance metrics to ensure your system is meeting your goals
Provide answers and resolution if issues come up
Introduce new monday.com apps and configurations to the mix
Highland is a monday.com Certified Partner
Being a Certified Partner for monday.com means that we have met the most advanced certification requirements set by monday.com and have expertise in monday.com implementations, customizations, and integrations.
Our team is highly experienced in leading digital transformation projects and we are subject matter experts in marketing, service, and sales automation. With our help, you’ll be able to better leverage monday.com's Work OS and CRM solution products, unlock your team's potential, and improve the ROI of your platform.
Our monday.com strategy and implementation process
Our process is built to reduce stress, save time, and provide expert guidance to move the needle in your organization.
- Meet the team
- Define goals and success measures for the engagement
- Review requirements
- Draft scope together
- Which boards, forms, automations, dashboards, integrations are “Must Have” and which are “Nice to Have”
- How we work together
- Set initial milestones and dates
Design & Configure
- Deep dive into the business operating model and requirements specific to the utilization of monday.com
- Draw process and data flow diagrams
- Identify data elements to track
- Discuss integrations as appropriate
- Commence initial configuration of monday.com Workspaces, Boards, Forms, Automations, Integrations and Dashboards to address requirements from design sessions
- Ongoing configuration of monday.com Workspaces, Boards, Forms, Automations, Integrations, and Dashboards to address requirements from design sessions
- Demo and feedback cycles
- Scope check against “Must Have” list
- Core team begins UAT (User Acceptance Testing) in monday.com
Launch / Adoption
- Core team training & workshops
- Data migration (if applicable)
- User onboarding
- Transition to ongoing feedback/enhancement cycles