How to Measure the ROI of CX

Keep it simple with a CX Scorecard

CX experts Charissa Morgan and Florence McCafferty digging into CX work at the Highland offices.

Trying to measure the ROI of your organization's CX initiatives? We recommend using a simple scorecard to track the CX metrics that matter to you.

Before you get started on your scorecard, read this blog post on How to Measure the ROI of CX.

You'll learn:

  • How to understand what kind of CX initiative you're pursuing
  • Which CX metrics are most meaningful to your organization
  • Why a simple weekly scorecard works best for new CX practitioners

Share your information to download our CX Scorecard Template!