Trying to measure the ROI of your organization's CX initiatives? We recommend using a simple scorecard to track the CX metrics that matter to you.
Before you get started on your scorecard, read this blog post on How to Measure the ROI of CX.
- How to understand what kind of CX initiative you're pursuing
- Which CX metrics are most meaningful to your organization
- Why a simple weekly scorecard works best for new CX practitioners
Share your information to download our CX Scorecard Template!