Your business. Connected.
Whether you need to build a new CRM from scratch or are ready to take your customer experience platform to the next level of maturity, Highland's certified CRM experts are prepared to help you find the path for CRM growth that aligns with your strategic goals.
Highland has expertise with multiple CRM platforms, including SugarCRM and Salesforce. We partner with you to find the CRM that best aligns with your business needs, and then work with you to build it and train your team.
The Highland Approach to CRM
Map Your Business Processes
Highland specializes in helping teams map their processes and unite them through a coherent, powerful CRM solution. Sales, Marketing, and Service all have a role to play in landing new customers and expanding into existing accounts. Knowing the touchpoints that each department has with your prospects and customers will help you prepare for every conversation.
We can work with you to understand the strengths and weaknesses of an existing CRM and recommend modifications to align the technology with your Sales, Marketing, and/or Service offerings.
Follow the Money
With a CRM system in place, you can watch your deals move through the funnel as they go from lead to prospect to closed deal, through delivery and invoicing. Dashboards and reports can be configured to show both historic and forward-looking revenue trends.
Make Adoption Delightful
It can be hard to get your team on board with new technology. Highland specializes in developing and leading hands-on trainings that help your team see the benefits and simplicity of their new CRM solution. We also provide ongoing support to help your team navigate questions and solve problems as they become confident CRM users.
Get in touch
Highland Solutions is a customer experience firm focused on CX strategy, custom software development, and CRM implementation. We help innovative leaders thrive in the experience economy by helping them understand their customers and take smart risks.
Principal, CRM Practice