“Highland was a dedicated partner from day one.”

- Director of UX, McGraw-Hill

A client leading a joint team to better understanding of their organization during a Highland exercise.

Highland is a digital experience agency.

We create human-centered digital experiences for mission-driven organizations and customer-centric companies in and around Chicago.

We partner with our clients to help them understand their customers and build better products. Our core services include:

  • Design sprints
  • Customer journey mapping
  • Digital product strategy
  • Web & mobile apps
  • CRM development

Looking for a partner to help you design and build impactful, customer-centric digital experiences? Let's talk.

Jon Berbaum


“Had we not done this process, we likely would have invested money in the wrong sort of technology. The journey mapping process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.”
Christopher Neuharth
Director of Digital Health & Experience, Children's Hospital of Wisconsin


Outsystems developers reviewing code. Collaboration is key in Highland development culture.

4 Alternatives to Custom Software

Thinking about a custom software project? See if these alternatives solve your problem before investing time and energy into new tech.

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Highlanders collaborating on a product mapping exercise.

How to Convince Leadership to Invest in CX

Tips for getting buy-in on journey mapping, design sprints, JTBD research, and other popular CX projects.

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When I use the term trusted partner, that's really the feeling between Highland and Materion. We felt like Highland really tried to become our organization.
Jason Maher
VP of Sales, Materion Corporation

About Highland

The gratitude wall in the Highland offices.

The Power of Transparency & Vulnerability

Highland President Jon Berbaum shares his thoughts on Highland's values, appreciation for our team members, and shares why he hates the term "impression management."

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Kristina Giffin

My First Month at Highland Solutions

Front End Developer Kristina Giffin shares her reflections on what it's like to be a Highlander and finally answers the question, "Why do Highlanders seem so happy all the time?"

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