Understand your customers. Build better technology.

We research, design, and build digital products and experiences for customer-centric companies and mission-driven organizations.

Recent clients

Cigna logo
American Marketing Association logo.
Refugee One
City of Chicago
Alto-Shaam
Creative Group logo.
Materion logo.
The Morton Arboretum logo.
Make-A-Wish logo.
Thrivent Financial logo, with the tagline

268 digital products launched and counting

We build digital solutions to complex problems

Putting a dent in the student debt crisis

Thrivent Financial wanted to create new products to help students plan, prepare, and pay for college. We created digital platforms to help students achieve their dreams without debt.

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We wouldn’t be achieving our business goals without Highland. Everyone on their team was very clear on what we set out to do. We worked with an incredibly high-caliber group.
Jill Cole
Director of Membership, Thrivent Financial

Mapping the experiences of families in the ER

Children's Hospital of Wisconsin wanted to understand how to make the hospital experience better for sick kids and their loved ones.

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Had we not done this process we likely would have invested money in the wrong sort of technology. The research process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.
Christopher Neuharth
Director of Digital Health & Experience, Children's Hospital of Wisconsin

Snapshots of the Make-A-Wish app, designed by Highland to reduce friction for parents and place the child at the center.

Designing experiences that deliver hope and strength

Make-A-Wish wanted to empower their staff to deliver an even more impactful experience for wish kids. We created a journey map and a digital strategy to help their organization take its mission to the next level.

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Everybody who has worked on our project was really dedicated and loved working on it. When you work with people like that as a vendor, you know you have hit something amazing. A lot of times when you work with vendors, there is an A team, and after the process starts you get something less than the A team. We always get the A team with Highland. It is a very well-managed organization.
Erin Shaffer
Make-A-Wish Foundation of America

Highland Academy

Train your team or land your dream job

We created Highland Academy to teach busy practitioners the skills they need to become customer-focused innovation leaders.

We've been frustrated by digital innovation resources that claim to teach you new skills but stay at a theoretical level. That's why our expert-led online courses are matched with downloadable resources that help you put theory into practice.

Learn more

Contact us

We’d love to talk with you about your next project.

Fill out this form to get in touch with Highland's President, Jon Berbaum.

Or if you'd prefer, send us an email.