Understand your customers. Take smart risks.

Highland Solutions is a CX and digital agency with a fierce commitment to keeping people at the center of our work.

People first

Highland is an accomplished team of designers, developers, and strategists with over 20 years of history. We are committed to working with leaders to create digitally-powered journeys that help people grow.

Meet Our Team

Recent clients

Featured work

Experience design for childrens' emergency room visits

Any time a child has an injury or illness serious enough to warrant a trip to the hospital, the experience is an emotional and psychological journey rife with opportunities for anxiety and confusion. Children's Hospital of Wisconsin wanted to understand how to make the hospital experience better for sick kids and their loved ones.

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Designing a product to put a dent in the student debt crisis

Thrivent Financial created a new product to help students plan, prepare, and pay for college. They needed a fresh website that could reflect this new business identity and provide critical digital resources to students, college graduates, and their families.

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Building a CRM for a global company

Manufacturing giant Materion needed help building a new CRM and rolling it out to their team across the globe. We worked together to create a custom SugarCRM implementation that helped unite their distributed sales team and streamline their efforts.

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Powering innovation through low-code development

Highland Solutions is one of the oldest US-based OutSystems partners, and the only partner with an available US-based OutSystems MVP. Looking to take your low-code development team to the next level? Learn more about our work.

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Further reading

The Highland Journal

Advice at the center of technology, innovation, and customer experience.

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Introduction to Journey Mapping

A comprehensive primer to creating your first journey map in just four weeks.

Download the whitepaper