Understand your customers. Build better technology.

We research, design, and build digital products and experiences for customer-centric companies and mission-driven organizations.

Position your company to thrive in a customer-centric, digital world.

Gain Clarity & Confidence

Understand your customers better than anyone else in the market.

Design & Launch New Products

Take your product idea from dream to delivered.

Build Digital Revenue Streams

Design and build technology that transforms your organization's future.

268 digital products launched and counting

Designing products to put a dent in the student debt crisis

Thrivent Financial wanted to create new products to help students plan, prepare, and pay for college. We created digital platforms to help students achieve their dreams without debt.

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We wouldn’t be achieving our business goals without this site. Everyone at Highland was very clear on what we set out to do. We worked with an incredibly high-caliber team.
Jill Cole
Chief Marketing Officer, Thrivent Student Resources

Mapping the experiences of families in the ER

Children's Hospital of Wisconsin wanted to understand how to make the hospital experience better for sick kids and their loved ones.

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Had we not done this process we likely would have invested money in the wrong sort of technology. The research process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.
Christopher Neuharth
Director of Digital Health & Experience, Children's Hospital of Wisconsin
Highland's CRM practice is dedicated to helping our client's solve their problems, including responsive experiences like this one.

Building a CRM for a global company

Manufacturing giant Materion needed help building a new CRM and rolling it out to their team across the globe. We worked together to create a custom SugarCRM implementation that helped unite their distributed sales team and streamline their efforts.

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Highland Solutions learned our mission and goals quickly. They worked alongside our team to develop a tailored research and design process. They were an ideal partner for our organization.
Daryl Mah Thomas
COO, Make-A-Wish Illinois

Recent clients

Alto-Shaam
American Marketing Association logo.
City of Chicago
Creative Group logo.
Dow Chemical logo.
Make-A-Wish logo.
Materion logo.
The Morton Arboretum logo.
Refugee One
Thrivent Financial logo, with the tagline

We know it's hard to face the unknown

Since 1999, we’ve helped hundreds of organizations just like yours turn their greatest uncertainties into opportunities for growth.

You're pushing the boundaries of your organization, preparing for a big digital leap forward. It's exciting, but also uncertain.

You know that change this big requires new skills and experience. But you’re afraid of wasting money and getting burned by big consultancies who will use your problems as opportunities for profit.

We’ve found a better way to innovate. At Highland, we help you understand your customers better than anyone else in the market and create products that give your organization a new competitive advantage.

Schedule a call

Ready to get started? It only takes three steps:

1. Meet with us.

We’ll listen carefully to you and the problems you’re facing and see if we’re a good fit.

2. Create a plan.

We’ll craft a plan to help you turn your uncertainties into clarity and confidence.

3. Start innovating.

We’ll work alongside you to put your plan into action, helping you take your digital product idea from dream to delivered.

Sound like a plan? Get in touch.

Fill out this contact form to get in touch with Suzanne, our Director of New Business Development.

She'll follow up within the next business day to schedule time to talk about your business challenge and see how Highland can help.

Suzanne Fichter

Director of New Business Development

Further reading

A snapshot of Highland's gratitude wall.

The Highland Journal

Advice at the center of technology, innovation, and customer experience.

Read On
Highland clients participating heavily in exercises to understand their own customers.

Getting Started with Journey Mapping

A comprehensive primer to creating your first journey map in just four weeks.

Download the guide