Design Products & Experiences

Create products and services that drive customer engagement.

Product and service design is essential to ensure that your offerings not only resonate with users but also drive market success.

Our Chicago-based team uses human-centered design, targeted qualitative and quantitate research, and lean startup methods to create, test, and shape compelling digital products and experiences your customers will love.

Design for Growth

Craft compelling products, services, and experiences that generate customer & business value.

UI/UX Design
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UI/UX Design
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Create compelling, useful, and impactful products and services that meet users’ needs.
Service Design
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Service Design
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Create an exceptional, holistic service delivery experience, and better outcomes for your customers & staff
Rapid Prototyping
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Rapid Prototyping
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Quickly turn ideas into testable prototypes to accelerate learning, build confidence, and ship faster
Design Sprints
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Accelerate innovation with proven, rapid, and collaborative design methodologies

Create with Confidence

Leverage user insights and business knowledge into the right solutions.

UX Research
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UX Research
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Increase product & service value, accessibility, and usefulness via contextual user insights
Competitive Analysis
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Gain insights for a strategic edge over competitors
Heuristic Analysis
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Evaluate interfaces for enhanced user experience
UX & Service Mapping
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Align optimal user experience with service excellence
Research Sprints
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Conduct speedy research for agile learning and business decision-making

Prioritize for Action

Catalyze action through a holistic business, service, or product strategy.

Product Strategy
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Product Strategy
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Define and launch high quality digital products that solve real customer needs and drive business growth
Business Strategy
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Craft strategic pathways for business growth and innovation
Business Case Creation
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Build compelling cases for strategic business decisions
Go-to-Market Planning
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Sharpen the view of your target customer and how to reach & convert them at scale

Get Started with Rapid Prototyping

Design Sprints are a collaborative way to create and test interactive design and prototypes of digital products and experiences. Gain clarity and confidence in a matter of days.
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Featured Results

Results like these are a product of this service

20,000
users and growing
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84%
increase in member app engagement
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$60M
IPO
View Results

Let’s Talk About Where You're Headed

We'd love to hear about an opportunity you're pursuing. Get in touch and we'll follow up in one business day.

If you prefer, you can email ask@highlandsolutions.com.