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Transforming the Pediatric Patient Experience

Implement tailored, patient-centered care strategies that improve engagement and loyalty.
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Better Health and Patient Care

Pediatric patient experiences vary greatly from adult patient experiences. They must empathize with healthcare journeys for a wide range of age groups, from baby to teenager, and their respective caregivers. Because it’s about supporting the entire family and their needs. When done right, hospitals and clinics have the power to drive better patient adherence, quality care, and health outcomes.

Clients include: Children's Wisconsin logo Children's Mercy logo Make-A-Wish logo

Ready to reach these goals and make exceptional patient experiences?

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Gain Actionable Insight

See From Families’ Point of View

Family members know the patient best and are most often determining how satisfied they are with hospital care. Including them in the patient care journey is essential to enhancing the pediatric patient experience.

Highland’s qualitative research methods deliver insights that drive mission-centered change. We go beyond patient satisfaction surveys to assess all interactions between you and your patient, including interactions invisible to you.

Patient Journey Mapping: What it is and Why it Matters
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Bridge Patient and Provider Goals:

Design Exceptional Experiences

Pediatric patient experiences must be carefully designed and tested to influence patient satisfaction. And, to stay relevant in today’s digital and disrupted market, children’s hospitals need to become fiercely consumer-centric from primary care to ER visits to patient portals.

Highland enables hospital leaders, physicians, and families to co-create digital and in-person experiences that truly deliver on the promise of better care. When your patients and care teams are aligned, you’ll build stronger communication and relationships that foster ongoing trust and loyalty.

Healthcare Website Design Tips for Healthcare Professionals
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Deliver digitally

Connected Experiences that Matter

Technology plays an active role in helping or hurting patient experience and engagement. Parents and caregivers who are well-informed, feel involved in healthcare decisions, and have on-demand access to their healthcare providers are not only more satisfied with care but can also reach better health outcomes.

Families need comprehensive, tailored digital solutions when taking care of their children at home. Whether designing custom software, mobile apps, or digital front doors, we use real insight from families’ expectations and critical needs to improve the experience — delivering convenience for them and efficiency for you.

The Patient Experience is Digital, and We’re Not Going Back

Services we offer

Whether you're ready to start a project or have questions about our capabilities, let's talk.

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Patient Experience Design

From strategy to design, we develop end-to-end roadmaps that help children’s hospitals design exceptional digital and in-person experiences that improve care quality and contribute to better health outcomes.

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Patient & Family Journey Mapping

Our research has produced massive change at major children’s hospitals, uncovering real obstacles and opportunities in the entire patient journey.

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Mobile App Development

From patient portals to mHealth apps, we design user-friendly functionality for end users while keeping electronic health records and patient information safe.

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Patient-Centered Digital Strategy

Our team of strategists, researchers, and software developers bring the best digital product development methods to your technology roadmap.

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Rapid Prototyping

Create and test digital and in-person experiences in a matter of weeks, clarifying what works and building confidence to move forward.

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Custom Healthcare Software Development

We design patient-centered solutions from telemedicine to healthcare CRM software that streamline workflow for patients and medical staff.

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Why Highland?

With more than a decade of experience working with children and their families—across children’s hospitals and nonprofits like Make-A-Wish—we’ve created and implemented strategies that improve children’s well-being and overall experience.

Our expertise spans across digital strategy consulting, patient experience research, experience design, and custom software development, enabling organizations to create better outcomes through the design and development of insightful, intentional physical and digital care journeys.

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