Sep 8, 2020 1 min read

Experiences That Matter: Episode 1. Creating Customer Experiences That Matter (with Megan Burns)

Our first official episode!

  • Experiments
  • Design
  • Culture
Andriana Pachella

Andriana Pachella
Senior Business Solutions Consultant

Experiences That Matter is a Podcast from Highland that focuses on extraordinary people and their efforts to intentionally design experiences that contribute to human flourishing and make the world a better place.

Our first official episode! Today we are joined by Megan Burns, Founder and CEO of Experience Enterprises, about making big companies “less annoying,” customer anxiety, and creating empathetic customer service organizations.

Listen Now: Creating Customer Experiences that Matter (with Megan Burns)

Follow this week’s guest

Megan is on Twitter @MeganBurnsCX

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Highland is a digital experience agency with a fierce commitment to keeping people at the center of our work.

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Have a great idea for a season two episode? We’d love to hear from you!