Our Services

We help people-first organizations innovate with discipline. We use our skills in CX strategy, product design, custom software, and CRM implementation to create digitally-powered journeys that help people grow.

Customer Experience

Creating meaningful connections

Creating meaningful connections between your organization and the people you serve is Highland's core mission.

For organizations who are new to Customer Experience, we recommend getting started with one of these four foundational projects:

  • Design Sprint
  • Customer Journey Mapping
  • Jobs to Be Done Research
  • CX Roadmap
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“As competition and buyer empowerment compounds, customer experience itself is proving to be the only truly durable competitive advantage.”
Gartner Research

Product & Service Design

We've helped test, validate, and build new products for over twenty years.

We use cost-effective methods, practical tools, and realistic guidance to help organizations make sure they're building the right thing before launching a new product or service.

Our validation process helps our clients:

  • Identify key risks
  • Understand low-risk ways to test their assumptions
  • Gather a basic understanding of the technical constraints impacting their product or service
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Custom Software

Building digital solutions
people love to use

Our team of full-stack developers can build almost anything. And our talented product managers will make sure you're actually building something of value.

We build a wide range of digital products including:

  • Web applications
  • Mobile apps
  • Multi-tenant custom platforms
  • Revenue-generating digital products

We use rapid prototyping and agile processes to continuously build and test — which means that your software will keep getting better as we build.

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CRM Technology

Customer Relationship Management (CRM) platforms are the nerve center of customer experience, connecting your organization to every step of the customer journey.

Does your CRM live up to that promise? Most don't.

Our holistic view of the customer journey leads to tailored, bespoke CRM solutions built on SugarCRM, the most flexible CRM platform in the market. Our solutions start with the customer journey in view, not a set of specs for a "same as everyone else" experience.

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OutSystems

At Highland, we love working with the OutSystems low-code platform to help our clients build transformational technology to solve a wide range of business challenges.

Low-code development platforms automate manual tasks that are difficult and time-consuming. These visual, integrated platforms mean that businesses can upgrade technology systems in months — not years. This translates to reduced risk for your business, and a faster return on investment.

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