Product & Service Design

Create stunning digital experiences

Bring your vision to life

Before launching a new product or service, we help organizations make sure they are building the right thing at the right time.

Using cost-effective methods, practical tools, and years of experience to guide our work together, we are committed to delivering digital experiences that strengthen and differentiate your offering.

We’re doing a lot of early-stage innovation work, and Highland helps us frame up research and develop business ideas. We’ve worked on over 30 different projects with them, and they collaborate closely with our team...They’re influential in how we orchestrate and conduct our work.
Entrepreneur in Residence
Thrivent Financial

Product & Service Design Case Studies

Putting a dent in the student debt crisis

Thrivent Financial created a new brand—Thrivent Student Resources—to reach new customers and help students plan, prepare, and pay for college.

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Transforming an industry through custom software

Creative Group needed a strategic partner to help them understand a new market and build a cutting edge technology platform to power their individual performance solutions.

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How we help clients succeed in the digital age

Project Management

We are co-pilots in your journey of product creation. We work closely and transparently with your team to build a budget and project plan that fits your business.

Product Design

We create digital user experiences based on human-centered design principles.

Product Shaping

We practice “just enough” research, keep initial designs light, and maintain a rapid testing cadence. This includes rapid prototyping, testing, and validating to create a product or service that will delight your customers.


Have a project in mind?
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Highland Solutions is a customer experience firm focused on CX strategy, custom software development, and CRM implementation. We help innovative leaders thrive in the experience economy by helping them understand their customers and take smart risks.

Suzanne Fichter

Director of New Business Development