Product & Service Design

Create stunning digital experiences

CX experts Charissa Morgan and Florence McCafferty digging into CX work at the Highland offices.

Bring your vision to life

Before launching a new product or service, we help organizations make sure they are building the right thing at the right time.

Using cost-effective methods, practical tools, and years of experience to guide our work together, we are committed to delivering digital experiences that strengthen and differentiate your offering.



Ranked the #1 Chicago Product Design Firm on Clutch!

We’re doing a lot of early-stage innovation work, and Highland helps us frame up research and develop business ideas. We’ve worked on over 30 different projects with them, and they collaborate closely with our team...They’re influential in how we orchestrate and conduct our work.
Entrepreneur in Residence
Thrivent Financial

How we help clients succeed in the digital age

The Thrivent Student Resources website displayed on several responsive devices.

Project Management

We are co-pilots in your journey of product creation. We work closely and transparently with your team to build a budget and project plan that fits your business.

Product Design

We create digital user experiences based on human-centered design principles.

Product Shaping

We practice “just enough” research, keep initial designs light, and maintain a rapid testing cadence. This includes rapid prototyping, testing, and validating to create a product or service that will delight your customers.


Have a project in mind?
Let’s chat

Highland Solutions is a customer experience firm focused on CX strategy, custom software development, and CRM implementation. We help innovative leaders thrive in the experience economy by helping them understand their customers and take smart risks.

Suzanne Fichter

Director of New Business Development

Product & Service Design Case Studies

A student and counselor working together to better understand college finances.

Putting a dent in the student debt crisis

Thrivent Financial created a new brand—Thrivent Student Resources—to reach new customers and help students plan, prepare, and pay for college.

Read more
Highland works with companies worldwide, like these offices shown here.

Transforming an industry through custom software

Creative Group needed a strategic partner to help them understand a new market and build a cutting edge technology platform to power their individual performance solutions.

Read more