2020 quarantine—PlayMonster, the toy and game company home to classic brands like Koosh, Spirograph, and Stratego, as well as the creators of Snap Ships, Drone Home, and Yeti In My Spaghetti, needed a way to equip their sales team for Zoom trade shows in a way that would make an impact.
PlayMonster relies on their hyped-up presence at toy industry trade shows for their B2B transactions with key big box stores, as well as international and regional chains. With showrooms moving online, PlayMonster wanted to stand out over Zoom calls and draw attention—just like their in-person booths had in previous years.
The project kicked-off by getting to know PlayMonster's users. “Design Monsters” and Highlanders gathered over Zoom calls for an abbreviated design sprint, where lightning demos and interviews were synthesized into a brief that would inform the process to come.
Since the customer’s experience was guided by a sales team member, focus on text and navigation were downplayed, and the designs that emerged were heavy with impactful visuals and animations. These initial designs were tested again with users, before being harnessed into patterns that could be replicated across the various PlayMonster brands.
Build testing and developer involvement started during the design phase to ensure that the designs were generally viable. Likewise, after the transition to the build phase, the PlayMonster and Highland design teams worked together to pivot the designs to fulfill the digital trade-show deadline.
The result was a solid, adaptable MVP. The flexible architecture allowed the PlayMonster team to utilize components in unconventional ways, enabling them to pivot as live testing showed opportunities for improvement.
Final presentations went “smooth as ice,” according to members of PlayMonster's sales team, and some key buyers stayed engaged with the call for twice as long as projected.
With a successful MVP launch, real-world feedback, and their own hands-on experience, the PlayMonster team has their eye on further development to take their new tool forward for future online trade-shows.
Though this is the first system of its kind, the combined PlayMonster and Highland teams were able to concept, design, and build a brand-new digital trade-floor showroom in less than two months.
Research For Design
While formal research was not part of the engagement, research is built into all practices at Highland to some level. In this case, user interviews and exploration proved key in unlocking the fast and efficient development of a differentiated application.
“The buyer was impressed with every element—from the product, to the package, to the marketing to the videos and the showroom that helped us bring it all together. So much so they stayed on the line...bumping whoever came after us!”