For over 20 years, our team of designers, developers, and strategists have helped organizations turn their biggest uncertainties into opportunities for growth.

CX experts Charissa Morgan and Florence McCafferty digging into CX work at the Highland offices.

Our Story

Highland was established in 1999 by Brian Sutherland, who got together with some friends around his dining room table to provide technology solutions to small businesses and community organizations. His vision was to build a small company that employed people who cared about one another and did meaningful work.

Throughout our history, Highland has been committed to honoring the whole person. We’re an organization that recognizes and develops people who are motivated, live with integrity, and share our core mission of working for the good of other people.

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Our Values

People first

What we make and how we work should make it a little bit better to be alive: for us, our clients, and their customers.

Be curious

The big picture is everyone's responsibility. There is always more to learn, and we are generous in sharing what we know.

Be transparent

We're accountable to our clients and to each other, and respond to problems with solutions, not blame. Vulnerability, while risky, leads to trust and understanding.

Give a damn

Our client's goals are our goals. We share the passion for the work you do and the impact it can have. We do work we can be proud of: quality is non-negotiable.

Bringing our whole selves to work

Highland Solutions is proudly committed to nurturing a culture of diversity and inclusion.

Diversity can be defined with terms like race, ethnicity, age, gender identity, sexual orientation, religion, political affiliation, veteran status, family circumstance, and background. It means lots of other things, too. We believe diversity can lead to richer experiences at work and can even lead to a better world.

Inclusion means cultivating a workplace where people feel welcome. This is especially true for those who bring diverse lived experiences to the table. We believe that actively including everyone on the team leads to a stronger sense of trust and more creative solutions for our clients.

Highlanders encourage everyone to bring their whole self to work each day. We recognize we're all human beings first. With a shared world, a shared future, and 99% shared DNA, we celebrate what unites us along with what makes us unique. Through our myriad of perspectives, backgrounds, identities, and ideas, we are creating richer local and global communities. We look forward to meeting you and welcome the opportunity to grow together.

Meet the Highlanders

Get to know us

Sticky notes attached to a wall, in the forefront

The Power of Transparency & Vulnerability

Highland President Jon Berbaum shares his thoughts on Highland's values, appreciation for our team members, and why he hates the term "impression management."

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Kristina Giffin

My First Month at Highland Solutions

Front End Developer Kristina Giffin shares her reflections on what it's like to be a Highlander and finally answers the question, "Why do Highlanders seem so happy all the time?"

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