This year, Highland celebrates 21 years since our founding in 1999. No company lasts multiple decades without knowing how to provide for an array of clients and customers. From reading our reviews, it is apparent that Highland is routinely recognized by our clients as a top-performing company because of our strong, unified sense of purpose: to make a measurable impact on human flourishing in the world. We believe that what we make and how we work should make it a little bit better to be alive: for us, our clients, and their customers.
“Highland is a digital experience agency. We help mission-driven companies research, design, and build digital products and experiences that help people flourish.”
Highland was recently named a Clutch Top B2B Company in Illinois for 2020. This award is especially meaningful because Chicago, our home base, is considered one of the top cities with a growing market of tech talent. We pride ourselves on being distinctly Chicagoan and believe in work that hits close to home. Out of the 250 service providers Clutch recognized in Illinois, Highland placed in the 15.
What is the value of a customer review?
Before a company can be considered one of the top leaders on Clutch, it takes a lot of effort beyond our control. This is because Clutch’s methodology depends largely on feedback provided by the partners and clients that worked with us.
We know how important online reviews can be in shaping prospective clients’ opinions. That’s why whenever a client leaves a review on Clutch, we celebrate it in our company-wide #slack channel. 🥳 🎉
Questions that get at the heart of our process
Clutch conducts live phone interviews and writes up the review for the client. These interviews take about 15 minutes, but they’re anything but superficial. Interviewers ask questions like:
What challenge were you trying to address?
How involved were they? What evidence can you share that demonstrates the impact of their engagement?
How did Highland perform from a project management standpoint?
What did you find most impressive about them? Are there any areas they could improve?
Do you have any advice for potential customers?
Whenever a prospective client is interested in working with Highland, wondering what our process looks like, we encourage them to check out our reviews on Clutch to read what previous clients have had to say. How we work isn’t magic: we create small, skilled, empowered teams that work hand-in-hand with our clients, guiding them through our proven processes and teaching along the way.
Here’s what some recent clients had to say after working with us:
A heartfelt thank you to our clients
We are so grateful to all of the clients who have taken the time to share their experiences on Clutch. Sincerely — thank you, we appreciate you and your time. Leaving a review takes time and effort. That’s why we value every new one we get. Here’s a snapshot of what a review looks like on our Clutch page: