Improving Patient Experience

Improve Patient Experience with a Method that Truly Delivers

You need the right kind of insights to really improve patient experience.

Featured

UX Designers Working on Digital Products

What is User Experience Design?

A positive user experience will ensure your customers keep coming back.

Krysta Privoznik

What Is Patient Journey Mapping

Patient Journey Mapping: What it is and Why it Matters

A fundamental step to improving patient experience is understanding what that experience is today.

Michelle Maher

How to hire a software development firm: a buyer's guide, from Highland.

The Ultimate Guide to Hiring a Software Development Firm

Tips to help you evaluate trust, price your project, and find a vendor or technology partner right for you

Jon Berbaum

A young child and parent walking in a garden between several hedges

Use “Jobs To Be Done” (JTBD) to Understand Your Customers

At Highland, we help our clients understand their audience and design digital products that fit their customers needs.

Jon Berbaum

Highlanders sitting at a conference room table talking, with a Highland H overlaid.

Highland Named A Top Laravel Development Company

Laravel is one of the most preferred PHP frameworks for web application development.

Jon Berbaum

Healthcare Website Design Tips to Better Engage Patients

Healthcare Website Design Tips to Better Engage Patients

Ready to learn how to make your website go from optimized to patient-centric?

Jon Berbaum

Four Highlanders stand in front of a whiteboard covered in colorful sticky notes, laughing with each other.

Supporting Enterprise Clients with a Small Strategic Team

Highland supports several large, global CRM clients by planning with them and deploying our team strategically.

Elizabeth Mankowski

Improve Digital Patient Experience in Hospitals

The Patient Experience is Digital—and We’re Not Going Back

Integrating patient voice and perspective into healthcare strategy is a daunting and critical challenge that Highland can facilitate.

Jon Berbaum

Highland Named Best Custom Software Developer in Chicago

Digital.com announced Highland as a Top Software Developer in the region

Jon Berbaum

Guide to User Testing Interviews & Obtaining Valuable Insights

Our Best Advice + a Step-by-Step User Testing Interview Script

Quant Vs Qual Perspective

Qualitative or Quantitative: A Discerning Perspective

Should we really be running a survey?

Florence McCafferty

Visual Thinking In Business

How to Leverage Visual Thinking and Guide Your Team to Repeatable Success

Visual thinking helps make intangible or complex ideas visible.

Elizabeth Mankowski