Blog

Collaborating in an Empty Room

Best Practices for Leading All-Remote Research Sessions, Synthesis Workshops, and Design Sprints

Jeff Blanchard

Director of Product Design

How to Have a Great Remote Discovery

Working apart doesn't have to hinder your ability to connect with clients

Elizabeth Mankowski

Director, CRM Practice

Advice for EOS® Self Implementers: Baking Bread and the Data Component

Highland utilizes an EOS® data scorecard to predict the unpredictable

Glenn Bernsohn

Director, Delivery

One Question That Will Help You Pivot with Confidence

"Tell me about the first time you realized you needed X"

Jon Berbaum

President

How To Think Critically in the Time of Snap Judgements

Seven questions to help you reframe your assumptions

Kristina Giffin

Front End Application Developer

A Step-by-Step Recipe for a Virtual Business Model Canvas

How a mix of free tools and open minds can help businesses make smart pivots

Daniel Santrella

Lead Experience Designer

Hands-On Examples for Working with DynamoDB, Boto3, and Python

A helpful resource for some of the most common use cases

Matt Holmes

Senior Application Developer

What A Sustainable Toothpaste Can Teach Us About Jobs to be Done

When you nail the JTBD, you can compete on a totally different level than your competition

Mike Nowak

Product Strategist

Hardly Working or Working Hard: A Little Distraction Might be In Your Best Interest

Now is the perfect time to embrace alternative work setups

Jordan Welch

Application Developer
Screen shot of the SugarCRM home dashboard with a red circle around the search field.

How to Configure Search in SugarCRM

Get the results you’re looking for when using Global or Module List View search features

Patty Leeper

Senior CRM Specialist

How to Approach Business Development During a Pandemic

What To Do When No One Wants What You're Offering (Right Now)

Jon Berbaum

President

The Beautiful Normalcy of Oreos

In these not-so-normal times, get curious about what gives you comfort

Tyler Etters

Vice President
Two people standing over a sidewalk that reads

How I Left The Nonprofit Sector For Good with #NoRegrets

Here are three factors I considered when making the change.

Katie-Sue Fisher

Office Manager

The Learner Experience: 5 Questions to Help You Determine LX Personas

Best practice is to create trainings that speak to all of the different styles of LX

Patty Leeper

Senior CRM Specialist

A Rapid-Prototyping Approach to Remodeling My House

After having our third child, my wife and I ran experiments to create more space at home

Mike Nowak

Product Strategist

How to Build a Serverless Static Rendered Website

Statically rendered pages load much faster because everything is pre-built.

Matt Holmes

Senior Application Developer

How Sugar Identity Helps You Manage Your CRM's Data Security

With Single Sign-On & SugarIdentity, your team members will have an easier time accessing your CRM and related systems

Elizabeth Mankowski

Director, CRM Practice

Anxiety, Adrenaline, and Hurry

How They Get in the Way of Leading People Somewhere Worth Going

Jon Berbaum

President

Using EYAML to Safely Commit Config Files to Git

How to Keep Your Sensitive Configs Safe

Stu Heiss

DevOps Engineer

Why Mobile-First Design is More Important Than Ever (& How to do It Right)

With social distancing, the world is turning to their phones to stay connected. How does your website stack up?

Jorge Carrillo

Senior UI Developer

How to Be People First in a Pandemic

How we're caring for ourselves and one another during an anxious and uncertain time

Jon Berbaum

President

How We Assign Team Members to Projects as a People-First Agency

It’s called Tetris—and it’s awesome.

Tyler Etters

Vice President

Looking for the Best CRM for Your Custom Fabrication Company?

Here are 4 questions for sales leaders to consider

John Chlopek

Principal, CRM Practice

7 Tips to Help You Land the CX Job of Your Dreams

Advice to help you streamline your resume, freshen up your portfolio, and knock your interviews out of the park

Bridgett Colling

Director, Marketing & People Operations

5 Tips for Implementing CRM Governance After a Merger

So your company acquired a new business (or you’ve been acquired yourself!). What does that mean for your CRM?

Elizabeth Mankowski

Director, CRM Practice

What’s the ROI of Curiosity? 4 CX Leaders Share Their Perspectives.

How leaders from Reverb, McGraw-Hill, Dow, and Experience Investigators use curiosity to design better customer experiences

Daniel Santrella

Lead Experience Designer

Advanced Javascript Debugging With Vue.js in Chrome

You won’t miss console.log, I promise.

Brad Zasada

Senior Application Developer

5 Free Tools to Help You Build an Accessible Website

A list of tools that are incredibly helpful for testing a11y standards

Kristina Giffin

Front End Application Developer

What does EOS® have to do with driving a Porsche? A lot, actually.

In business and in racing, keep your eyes up and forward

Bob Danko

Controller

A Simple Tool to Help You Manage Database Table Sizes in SugarCRM

Download our free Database Tracker to get your data storage under control

Elizabeth Mankowski

Director, CRM Practice
Sticky notes attached to a wall, in the forefront

Advice for EOS® Self-Implementers: How to Apply the Process Component

Do your people know what processes they are following and why?

Glenn Bernsohn

Director, Delivery

How to Compose an Interface in Go [Beginner’s Guide]

An explanation of Go interfaces, structs, and coding philosophy

Chris Womble

Senior Application Developer

Practical HTML for responsive images in 2019

Forget the debates — here’s the code you need.

Greg Ochab

Product Designer

10 Things to Anticipate When Starting a Digital Experience Strategy

A digital experience strategy can help enterprises and institutions effectively leverage technology at scale.

Jeff Blanchard

Director of Product Design

What the heck is a “Design System”?

Honestly, I can’t keep up with all the nomenclature surrounding design, and that’s my job.

Theresa Berg

Product Designer

How to Convince Leadership to Invest in Your Customer Experience Initiative

Tips for getting buy-in on journey mapping, design sprints, JTBD research, and other popular CX projects

Suzanne Fichter

Director of New Business Development

Tips and Tricks for OutSystems Documentation

Keep it simple by documenting as you go

Jordan Welch

Application Developer

From Serving the Country to Software Development

An Interview with Highland Application Developer and Army Veteran Chris Womble

Chris Womble

Senior Application Developer
Kristina's headshot

My First Month at Highland Solutions

Transparency and Collaboration Make for a Happy Team

Kristina Giffin

Front End Application Developer

What the heck is CX?

An Introduction to Customer Experience for Beginners

Suzanne Fichter

Director of New Business Development

How to Code Journey Mapping Interviews

It’s all about imperfectly capturing the important things

Charissa Shelton

Lead Experience Designer

Wait, should you even build that?

Combining the Power of Low-Code Development and CX

Jorge Carrillo

Senior UI Developer

Advice for EOS® Self-Implementers: Putting the People Component™ into Action

How Highland Uses Our Accountability Chart, GWC™, and the People Analyzer™

Glenn Bernsohn

Director, Delivery

How Yoga Helped Me Become a Better Software Specialist

Lessons in slowing down, being present, getting uncomfortable, and being kinder to myself

Andriana Pachella

CRM Specialist

How to authenticate users in a new Laravel app with a legacy database

I initially thought there was more to this, but my team realized we could remove a bunch of unnecessary code from our spike.

Curtis Blackwell 🐐

Senior Application Developer

Getting Started with Journey Mapping

A Comprehensive Primer to Creating Your First Journey Map in Just Three Weeks

Jon Berbaum

President

6 Tips to Help You Identify JTBD Over a Long Period of Time

How to keep JTBD lean when addressing complex questions

Charissa Shelton

Lead Experience Designer

How to Debug React Native Apps Using Expo and VSCode

A step-by-step process for debugging in React Native

Brad Zasada

Senior Application Developer

Getting Started with Design Thinking

6 Design Thinking Mindsets & Practices for Beginners

Jon Berbaum

President

A Primer to Well-Structured CSS

CSS is a flexible language, but the same flexibility that makes CSS easy to learn also allows us to use it in ways that are unstructured.

Greg Ochab

Product Designer

Tips for Surviving a Career Transition

How I Pivoted from a Nonprofit Job to a Career in UX Design

Florence McCafferty

UX Researcher & Designer

A Map of Maps

Mapping Context & Complexity — Part 1 of 3

Jeff Blanchard

Director of Product Design

OutSystems Tricks & Tips for Complex UI Integrations

How to Get OutSystems to Do (Just About) Anything You Want

Jordan Welch

Application Developer

CX Spotlight: Sweetwater Sound

How Meaningful Relationships and Experiences Have Made Me a Loyal Customer for Almost a Decade

Mike Nowak

Product Strategist

The Flooding Smile

How I Got Comfortable Bringing my Whole Self to Work Again

Charissa Shelton

Lead Experience Designer

One Thing at a Time

Maintaining Balance by Limiting Work-In-Progress

Curtis Blackwell 🐐

Senior Application Developer

Cultivating a Gender Inclusive Workplace

How to Ask Someone About Their Pronouns (& Why It Matters)

Florence McCafferty

UX Researcher & Designer

How a SugarCRM Implementation Can Lead to Organizational Transformation

Moving Beyond Tactics and Into Strategic Business Solutions

Patty Leeper

Senior CRM Specialist
Rugby players performing the haka, a ceremonial dance or challenge in Māori culture.

What the World’s Best Rugby Team Can Teach Us About Company Culture

(From a Person Who Knows Nothing About Rugby)

Greg Ochab

Product Designer

Why You Shouldn’t Skip Journey Mapping

It is still the most reliable place to start if you really want to improve your customer’s experience

David Whited

Director, CX Practice

A Real World Example of Inside-Out Thinking vs Outside-In Thinking

…and how GoToMeeting got it wrong.

Anthony Ortale

Operations Manager

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