What we've been writing

Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.

Tag: Research

5 min read

Show Don’t Tell: Making the Shift From Spreadsheets to a CRM Solution

Highland takes the initiative to show clients the various possibilities in a modern CRM platform like Creatio.

Elizabeth Mankowski

Elizabeth Mankowski
Director, Business Solutions Practice

A brightly lit home office in a with a laptop on a desk in front of a window. There is a houseplant + a water bottle as well

8 min read

How to Make Your Home Office Work for You

As working remotely becomes long-term, it might be time to rethink that temporary workspace you threw together in March

Katie-Sue Fisher

Katie-Sue Fisher
Business Solutions Operations & Finance Manager

14 min read

Why Professional Associations Aren’t Engaging Young Professionals

And what unique value can associations offer to change that?

Michelle Maher

Michelle Maher
Lead Design Researcher & Strategist

12 min read

Choosing From a Range of Qual Research Methods

How do I select methods that make sense for my current project?

Amrita Kulkarni

Amrita Kulkarni
Director, Design Research & Strategy

4 min read

Seminary Now Receives $5M Grant for Next Phase of Innovation

How Highland shaped a vision for transformative funding

David Whited

David Whited
Principal, Design Research & Strategy

Improving Patient Experience

10 min read

Improve Patient Experience with a Method that Truly Delivers

You need the right kind of insights to really improve patient experience.

David Whited

David Whited
Principal, Design Research & Strategy

What Is Patient Journey Mapping

7 min read

Patient Journey Mapping: What it is and Why it Matters

A fundamental step to improving patient experience is understanding what that experience is today.

Michelle Maher

Michelle Maher
Lead Design Researcher & Strategist

14 min read

The Ultimate Guide to Hiring a Software Development Firm

Tips to help you evaluate trust, price your project, and find a vendor or technology partner right for you

Jon Berbaum

Jon Berbaum
President

A young child and parent walking in a garden between several hedges

6 min read

Use “Jobs To Be Done” (JTBD) to Understand Your Customers

At Highland, we help our clients understand their audience and design digital products that fit their customers needs.

Jon Berbaum

Jon Berbaum
President

Improve Digital Patient Experience in Hospitals

7 min read

The Patient Experience is Digital—and We’re Not Going Back

Integrating patient voice and perspective into healthcare strategy is a daunting and critical challenge that Highland can facilitate.

Jon Berbaum

Jon Berbaum
President