What we've been writing
Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.
Tag: Research

5 min read
Show Don’t Tell: Making the Shift From Spreadsheets to a CRM Solution
Highland takes the initiative to show clients the various possibilities in a modern CRM platform like Creatio.
Elizabeth Mankowski
Director, Business Solutions Practice
5 min read

8 min read
How to Make Your Home Office Work for You
As working remotely becomes long-term, it might be time to rethink that temporary workspace you threw together in March
Katie-Sue Fisher
Business Solutions Operations & Finance Manager
8 min read

14 min read
Why Professional Associations Aren’t Engaging Young Professionals
And what unique value can associations offer to change that?
Michelle Maher
Lead Design Researcher & Strategist
14 min read

12 min read
Choosing From a Range of Qual Research Methods
How do I select methods that make sense for my current project?
Amrita Kulkarni
Director, Design Research & Strategy
12 min read

4 min read
Seminary Now Receives $5M Grant for Next Phase of Innovation
How Highland shaped a vision for transformative funding
David Whited
Principal, Design Research & Strategy
4 min read

10 min read
Improve Patient Experience with a Method that Truly Delivers
You need the right kind of insights to really improve patient experience.
David Whited
Principal, Design Research & Strategy
10 min read

7 min read
Patient Journey Mapping: What it is and Why it Matters
A fundamental step to improving patient experience is understanding what that experience is today.
Michelle Maher
Lead Design Researcher & Strategist
7 min read

14 min read
The Ultimate Guide to Hiring a Software Development Firm
Tips to help you evaluate trust, price your project, and find a vendor or technology partner right for you
Jon Berbaum
President
14 min read

6 min read
Use “Jobs To Be Done” (JTBD) to Understand Your Customers
At Highland, we help our clients understand their audience and design digital products that fit their customers needs.
Jon Berbaum
President
6 min read

7 min read
The Patient Experience is Digital—and We’re Not Going Back
Integrating patient voice and perspective into healthcare strategy is a daunting and critical challenge that Highland can facilitate.
Jon Berbaum
President
7 min read