A 2-Minute Primer on Jobs to be Done

A Rapid-Prototyping Approach to Remodeling My House

After having our third child, my wife and I ran experiments to create more space at home

Experience Design Truth #7: Small Changes Early Solve Big Problems Later

How Designing for Accessibility Can Generate Innovations in User Experience

Is Human Centered Design for Consumers or Communities?

Start with *Something*

Engaging Clients Early via Collaborative Prototyping

The Kindling for Design isn’t Logic, it’s Data

The Seven Levels of Design

What to Expect When Starting a Project with Highland

The Delicate Balance between Normalization and Personalization

Airbnb is actively becoming more accessible as it scales, but is it still true to its original value prop of a more personal stay?

Partnering with Make-A-Wish to Design Experiences that Deliver Hope and Strength

“A Problem for Future You”

How to Solve Complex Problems by Delegating Them to Your Future Self