A 2-Minute Primer on Jobs to be Done

A Rapid-Prototyping Approach to Remodeling My House

After having our third child, my wife and I ran experiments to create more space at home

Experience Design Truth #7: Small Changes Early Solve Big Problems Later

How Designing for Accessibility Can Generate Innovations in User Experience

Is Human Centered Design for Consumers or Communities?

Highland's Approach to Agile Sprint Planning

Highland uses agile project management, Lean and Scrum to implement new sprint plans to improve efficiency and delivery for our clients.

Start with *Something*

Engaging Clients Early via Collaborative Prototyping

The Kindling for Design isn’t Logic, it’s Data

The Seven Levels of Design

What to Expect When Starting a Project with Highland

The Delicate Balance between Normalization and Personalization

Airbnb is actively becoming more accessible as it scales, but is it still true to its original value prop of a more personal stay?

Partnering with Make-A-Wish to Design Experiences that Deliver Hope and Strength