Start with *Something*

Engaging Clients Early via Collaborative Prototyping

Experience Design Truth #7: Small Changes Early Solve Big Problems Later

The Delicate Balance between Normalization and Personalization

Airbnb is actively becoming more accessible as it scales, but is it still true to its original value prop of a more personal stay?

Is Human Centered Design for Consumers or Communities?

The Kindling for Design isn’t Logic, it’s Data

Laravel Feature Tests Using Regex Patterns

I recently created a Laravel app that implemented swappable repositories to create random numbers.

Partnering with Make-A-Wish to Design Experiences that Deliver Hope and Strength

Don’t Start With Demographics: Use “Jobs To Be Done” to Understand Your Customers First

At Highland, we help our clients understand their customers and design digital products that fit their needs.

“A Problem for Future You”

How to Solve Complex Problems by Delegating Them to Your Future Self

Highland's Approach to Agile Sprint Planning

How Designing for Accessibility Can Generate Innovations in User Experience

The Seven Levels of Design