What we've been writing
Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.
Latest posts
7 min read
How is remote work affecting the quality of research, design, and innovation?
Twelve leaders share their perspectives three years after the shift to full-time remote work.
Jon Berbaum
President
7 min read
4 min read
Seminary Now Receives $5M Grant for Next Phase of Innovation
How Highland shaped a vision for transformative funding
David Whited
Principal, Design Research & Strategy
4 min read
14 min read
Why Professional Associations Aren’t Engaging Young Professionals
And what unique value can associations offer to change that?
Michelle Maher
Lead Design Researcher & Strategist
14 min read
12 min read
Choosing From a Range of Qual Research Methods
How do I select methods that make sense for my current project?
Amrita Kulkarni
Director, Design Research & Strategy
12 min read
11 min read
10 Key Steps to Developing a Successful SaaS Product
Learn how to build a SaaS product that delivers customer lifetime value and more revenue to your business.
Jon Berbaum
President
11 min read
Our latest insights:
Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches
Our latest insights:
Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches
This white paper examines traits that make digital products succeed (and not succeed), and identifies the most critical stages of digital product development that drive true impact in your business and with users or customers.
7 min read
Replacing Spreadsheets with a Workflow Management System
When a business reaches a certain point in its growth, automating workflow processes pivot from “nice-to-have” to “must-have.”
John Chlopek
Principal, Business Solutions Practice
7 min read
11 min read
Step-by-step guide: Crafting a CRM strategy
A custom configured CRM solution will change your mind about CRM, marketing automation, and customer service software.
John Chlopek
Principal, Business Solutions Practice
11 min read
5 min read
Why You Need an Agile CRM Implementation Strategy & Approach
Looking to improve internal productivity across customer relationship management? Here's how.
John Chlopek
Principal, Business Solutions Practice
5 min read
7 min read
Using SugarCRM to Power Up Customer Data
We make sure SugarCRM is configured to work for your business
Jon Berbaum
President
7 min read
5 min read
Highland Named A Top Laravel Development Company Two Years in a Row
Laravel is one of the most preferred PHP frameworks for web application development.
Jon Berbaum
President
5 min read
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