What we've been writing

Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.

Latest posts

4 min read

Seminary Now Receives $5M Grant for Next Phase of Innovation

How Highland shaped a vision for transformative funding

David Whited

David Whited
Principal, Design Research & Strategy

14 min read

Why Professional Associations Aren’t Engaging Young Professionals

And what unique value can associations offer to change that?

Michelle Maher

Michelle Maher
Lead Design Researcher & Strategist

12 min read

Choosing From a Range of Qual Research Methods

How do I select methods that make sense for my current project?

Amrita Kulkarni

Amrita Kulkarni
Director, Design Research & Strategy

11 min read

10 Key Steps to Developing a Successful SaaS Product

Learn how to build a SaaS product that delivers customer lifetime value and more revenue to your business.

Jon Berbaum

Jon Berbaum
President

Employees Using Workflow Management System

7 min read

Replacing Spreadsheets with a Workflow Management System

When a business reaches a certain point in its growth, automating workflow processes pivot from “nice-to-have” to “must-have.”

John Chlopek

John Chlopek
Principal, Business Solutions Practice

Our latest insights:

Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches

This white paper examines traits that make digital products succeed (and not succeed), and identifies the most critical stages of digital product development that drive true impact in your business and with users or customers.

CRM Implementation Strategy

11 min read

Step-by-step guide: Crafting a CRM strategy

A custom configured CRM solution will change your mind about CRM, marketing automation, and customer service software.

John Chlopek

John Chlopek
Principal, Business Solutions Practice

5 min read

Why You Need an Agile CRM Implementation Strategy & Approach

Looking to improve internal productivity across customer relationship management? Here's how.

John Chlopek

John Chlopek
Principal, Business Solutions Practice

Custom Configure SugarCRM

7 min read

Using SugarCRM to Power Up Customer Data

We make sure SugarCRM is configured to work for your business

Jon Berbaum

Jon Berbaum
President

5 min read

Highland Named A Top Laravel Development Company Two Years in a Row

Laravel is one of the most preferred PHP frameworks for web application development.

Jon Berbaum

Jon Berbaum
President

Improving Patient Experience

10 min read

Improve Patient Experience with a Method that Truly Delivers

You need the right kind of insights to really improve patient experience.

David Whited

David Whited
Principal, Design Research & Strategy

Drop us a quick note!

group of team members chatting around a table outside at lunch