What we've been writing

Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.

Latest posts

3 min read

Scrum Masters and Sandpipers

Examining Lean Practices in Action while Bird-Watching

Jon Berbaum

Jon Berbaum
President

4 min read

Jon Berbaum

Jon Berbaum
President

8 min read

Jon Berbaum

Jon Berbaum
President

Illustrated map of Kings Island, showing  rides and shops.

5 min read

A Map of Maps

Mapping Context & Complexity — Part 1 of 3

Jeff Blanchard

Jeff Blanchard
Director, Product Design

Highland Senior Developer Jorge Carillo works on an OutSystems mobile application, sitting in front of two monitors and a laptop in the Highland Chicago office

6 min read

OutSystems Tricks & Tips for Complex UI Integrations

How to Get OutSystems to Do (Just About) Anything You Want

Jon Berbaum

Jon Berbaum
President

Our latest insights:

Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches

This white paper examines traits that make digital products succeed (and not succeed), and identifies the most critical stages of digital product development that drive true impact in your business and with users or customers.

3 min read

Jon Berbaum

Jon Berbaum
President

6 min read

CX Spotlight: Sweetwater Sound

How Meaningful Relationships and Experiences Have Made Me a Loyal Customer for Almost a Decade

Jon Berbaum

Jon Berbaum
President

Charissa Morgan networking at the Highland office, with a poster listing the CX Mapping Building Blocks in the background.

5 min read

The Flooding Smile

How I Got Comfortable Bringing my Whole Self to Work Again

Jon Berbaum

Jon Berbaum
President

A goat closing its eyes and bleating.

3 min read

One Thing at a Time

Maintaining Balance by Limiting Work-In-Progress

Curtis Blackwell

Curtis Blackwell
Manager, Digital Product Delivery

3 min read

Jon Berbaum

Jon Berbaum
President

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group of team members chatting around a table outside at lunch