What we've been writing

Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.

Latest posts

2 min read

Highland Named Elite Partner by SugarCRM

This status represents the highest tier in the SugarCRM partner program

John Chlopek

John Chlopek
Principal, Business Solutions Practice

5 min read

7 Steps to Build Positive Culture for Remote Teams

Creating a strong company culture for teams working remotely is challenging, but necessary. Here are 7 ways you can maintain a healthy culture.

Jon Berbaum

Jon Berbaum
President

8 min read

How to Enable Automatic Light and Dark Mode in macOS ☯︎

Many macOS apps can be configured to enable auto-switching from light to dark Mode. Here’s how to do it.

Jon Berbaum

Jon Berbaum
President

Highlanders stand with clients at a whiteboard covered with stickies, listing Feelings, Thoughts, Actions, and Touchpoints.

4 min read

Embracing Daring Leadership and Designing for the "Whole Person"

Touchpoints that address fears and feelings can have a lasting impact on customer satisfaction

Jon Berbaum

Jon Berbaum
President

14 min read

Stop Designing Components in Your Vue Application

Avoid the repeated pain of refining a component that’s buried deep in your application workflow—there’s a much better way.

Jon Berbaum

Jon Berbaum
President

Our latest insights:

Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches

This white paper examines traits that make digital products succeed (and not succeed), and identifies the most critical stages of digital product development that drive true impact in your business and with users or customers.

6 min read

The Gift that Keeps on Giving: Highland's People First Culture

In true Highland form, we opted out of exchanging gifts and decided to celebrate the holidays by being together

Katie-Sue Fisher

Katie-Sue Fisher
Business Solutions Operations & Finance Manager

6 min read

Flipping the Classroom: How Highland Delivers Virtual CRM Training

Shifting our delivery opened the door to a blended learning experience for our clients

Patty Leeper

Patty Leeper
Senior Business Solutions Consultant

5 min read

Survey Reveals Spending Habits During COVID-19

We surveyed 2,000 Americans to get a better understanding of their spending habits and personal finances during the COVID-19 pandemic

Jon Berbaum

Jon Berbaum
President

5 min read

Show Don’t Tell: Making the Shift From Spreadsheets to a CRM Solution

Highland takes the initiative to show clients the various possibilities in a modern CRM platform like Creatio.

Elizabeth Mankowski

Elizabeth Mankowski
Director, Business Solutions Practice

5 min read

Being Creative is Hard: On Maintaining Creativity in Group Discovery Sessions

Social dynamics in meetings can be tricky to navigate—here are several ways to preserve creativity in the face of skeptics.

Jon Berbaum

Jon Berbaum
President

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group of team members chatting around a table outside at lunch