What we've been writing

Check out our latest blog posts: we write about a range of topics from types of exploratory research methods to product development best practices, and everything in between.

Latest posts

9 min read

Dear Men In Tech: We Need To Do Better

Our industry doesn't respect women. Men need to be the ones advocating for change.

Curtis Blackwell

Curtis Blackwell
Manager, Digital Product Delivery

An empty, sunny, old school classroom with a basket of sunflowers on the desk and a chalk board and US map on the wall.

16 min read

Collaborating in an Empty Room

Best Practices for Leading All-Remote Research Sessions, Synthesis Workshops, and Design Sprints

Jeff Blanchard

Jeff Blanchard
Director, Product Design

The back of a person's head, at the corner of the screen, looking at a black & white video chat screen with a dozen people

4 min read

How to Have a Great Remote Discovery

Working apart doesn't have to hinder your ability to connect with clients

Elizabeth Mankowski

Elizabeth Mankowski
Director, Business Solutions Practice

6 min read

Advice for EOS® Self Implementers: Baking Bread and the Data Component

Highland utilizes an EOS® data scorecard to predict the unpredictable

Jon Berbaum

Jon Berbaum
President

3 min read

One Question That Will Help You Pivot with Confidence

"Tell me about the first time you realized you needed X"

Jon Berbaum

Jon Berbaum
President

Our latest insights:

Mapping Digital Innovation Projects: Comparing Successful & Unsuccessful Digital Product Launches

This white paper examines traits that make digital products succeed (and not succeed), and identifies the most critical stages of digital product development that drive true impact in your business and with users or customers.

Timelapsed photo of cars driving along Lakeshore Drive

7 min read

How To Think Critically in the Time of Snap Judgements

Seven questions to help you reframe your assumptions

Kristina Giffin

Kristina Giffin
Design Researcher

A wood cutting board with the mis en plas for an omplete (eggs, peppers, tomatoes, mushrooms, spinach, avocado, and green onions)

6 min read

A Step-by-Step Recipe for a Virtual Business Model Canvas

How a mix of free tools and open minds can help businesses make smart pivots

Jon Berbaum

Jon Berbaum
President

4 min read

Hands-On Examples for Working with DynamoDB, Boto3, and Python

A helpful resource for some of the most common use cases

Jon Berbaum

Jon Berbaum
President

Bite website banner with a person holding a Bite 'bit' and the phrase: easy as bite, brush, smile, repeat.

4 min read

What A Sustainable Toothpaste Can Teach Us About Jobs to be Done

When you nail the JTBD, you can compete on a totally different level than your competition

Jon Berbaum

Jon Berbaum
President

One desktop with CSS and a smaller laptop with Detective Comic.

7 min read

Hardly Working or Working Hard: A Little Distraction Might be In Your Best Interest

Now is the perfect time to embrace alternative work setups

Jon Berbaum

Jon Berbaum
President

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